ICT Solutions

Software Support and Bespoke Software Development

Loqus is a one-stop shop which can cater for all your software needs. Should you require a software application developed specifically to your requirements or an ‘off the shelf’ alternative we have the solution for you.

We can offer full support for both Microsoft Windows and Open Source based systems. We have the expertise to assist you in making the best choice of operating system and application software for your business and once you’ve made the choice we’ll help to make the migration as painless as possible, ensuring that you reap the benefits as quickly and as fully as possible.

Hardware Support and Maintenance

Our hardware support is all-inclusive. It does not stop at the actual workstation but can include printers, scanners and other office equipment. The level of support can vary and can include the provision of hardware, upgrades to current equipment and incident resolution. We also have the expertise to provide server support including preventive maintenance, upgrades, hardware replacement and hardware monitoring. In short we allow you to sleep easier knowing that your critical IT components are in safe hands and that disruptions caused by hardware failure will be kept to a minimum.

Problem Resolution and Support

Loqus operates a 24/7 call centre with trained personnel providing first line diagnostics and remote support. All issues are tracked on our incident reporting system which allows our customers to monitor progress and resolution times for their calls. Our field engineers can provide on-site and remote support on an around-the-clock basis, with a standard 2 hour response time for all issues.

Networking

We plan your network to suit your exact requirements and cater for all of the following:

• Local Area Network (LAN) Design and implementation
• Troubleshooting of networking issues including connectivity and performance issues
• Configuration and Installation of software PABXs and soft phones
• Configuration and maintenance of various networking devices including Cisco equipment, software and hardware firewalls, switches and wireless networks

IT Professional Training

Our expertise in Microsoft and Open Source systems means that we can deliver quality system and application training in both Microsoft and Linux environments. We are Microsoft Certified Partners and Open Source Specialists and we can tailor our training to suit the needs of your business.

At Loqus we pride ourselves in ensuring that all IT training is provided by professionals that are considered experts in their field and we guarantee that our trainers have extensive practical knowledge of the subjects they teach.

Pro-active Monitoring of All ICT Systems

Loqus can provide you with a monitoring system that helps to anticipate hardware and software problems before they become a problem, and hence a disruption, for the end-user. In most cases our ICT Engineers will diagnose and solve problem without the user actually knowing that there had been an issue.

Backup Solutions

Our dependence on information stored on computers has become more critical as computers have become more engrained in our daily work. Here at Loqus we recognise this fact and place great emphasis on safe-guarding one of the most important computer assets – your data. We know that your data is vital for your operation so we make sure it is safe by implementing specific backup strategies which are regularly monitored in order to ensure that, in the eventuality that you need to fall back on backup data, you do not receive an unpleasant surprise.

High Availability Solutions

We can offer high-availability solutions to maximize operational continuity of all applications by reducing the effects of failures. This ensures that your system does not let you down when you need it most.

Security and System Audits

Software suppliers regularly issue updates and patches to their software and we can ensure that all you systems are kept up-to-date and highly secure. We install and maintain the correct level of antivirus, firewall and anti-spyware software for your business. We have the necessary experience and tools to perform various system audits including penetration testing, to ensure that your system is secure and cannot be compromised.