Customer Service Enhancements
- Independent means of verification for time and location of missed drops
- Ability to inform the customer in advance of likely delivery times and therefore reduce customer waiting periods and non-repeat deliveries
- Provide an autonomous means of giving customers visibility of their delivery vehicle location and an estimated time of arrival
- Increase number of weekly deliveries to certain geographic areas
- Improve overall customer experience
Operational Efficiencies
- Control of vehicle via historical and real-time tracking
- Minimised driver input
- Automated route and drop/collection allocation
- Reduce unnecessary travelling times and distances
- Ensure timeliness of vehicles
- Improve overall driver effectiveness
- Decrease level of driver knowledge required allowing better use of agency drivers
- Capture of time and location at every event
- Minimise Paper work
- Provide Proof of delivery in a Real-time fashion
